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Telephone Options  

IP Office supports multiple telephone solutions, giving the small and mid-size businesses maximum flexibility to choose according to their current and future needs. On IP Office for Linux this includes:

IP Telephones 
IP Office's integral H.323 server supports Avaya 1600 and 5600 Series IP telephones, selected Avaya 9600 Series IP telephones, Avaya T3 Series IP telephones, Avaya 3600 Series wireless VoIP telephones and the IP Office Video Softphone. 
Note: In this release, 96x1 Series phones are supported in lieu of 9600 Series phones.
Digital Telephones 
IP500 digital station 8 cards and Combination Cards plus IP Office digital station 16 or 30 Expansion Modules support the Avaya 9500, 1400 and 5400 Series of digital telephones and Avaya T3 Series telephones, plus selected 2400 and 4400 Series telephones. 
The TCM8 digital extension card as well as the DS16A and DS30A digital expansion modules support BCM / Norstar, T7000 Series telephones and other telephones and button modules.
The DS16B and DS30B modules can operate in either mode and support the same sets as the digital station 8 or the DS16A/DS30A.
ETR Telephones 
IP500 V2 ETR 6 cards support the Avaya ETR telephones as used on PARTNER ACS systems (Essential Edition – PARTNER Mode only).
Analog Telephones 
IP500 Phone 2, Phone 8 and Combination Cards plus IP Office Phone 16 or 30 Expansion Modules support standard analog telephones, faxes and modems, with support for calling line identification and message waiting indication where these services are provided.
Wireless Telephones 
Avaya DECT R4 base stations can be added to support the Avaya DECT R4 3720 and 3725 telephones. The IP Office digital station interfaces support the Avaya 3810 telephone. The Avaya 3600 Series wireless VoIP telephones are also supported. 
With the hardware modules TCM8, DS16A, and DS30A, Nortel digital Mobility solutions are also supported.
Third Party SIP Endpoints 
IP Office's integrated SIP Server supports third-party SIP endpoints such as, desktop telephones, softphones and conferencing speakerphones.

Choosing a Phone  

With a wide choice of desktop telephones, supporting both digital and IP interfaces, Avaya IP Office always has the right phone for a user. The portfolio is further enhanced with solutions for in-building wireless mobility, both using DECT and WiFi technology as well as the IP Office Video Softphone.

There is an easy way to select the right phone for your customer:

1. Decide on phone line: Cost efficient value line, key centric with paper labels? Or easy to maintain self labeling telephones, for customers where low TCO is important and installation and upgrading cost are a concern
2. Decide on Interface: Forward looking IP telephones for a Voice ready IP network? Or more traditional digital telephones, e.g. twisted pair cabling? Avaya gives the choice, while maintaining a consistent user interface and consistent functionality across both lines.
3. Decide in User profile: What role does the user have? Is he an everyday user, needing a standard phone workhorse? Or does he – e.g. as a manager – have to handle many calls? The User profiles give an easy way to get the right phone in each category for each person.

Key-driven telephones for the cost-sensitive customer

The 1600 IP telephone and 1400 digital telephones are classical, cost effective Telephones designed especially around the needs of the Small and Mid-Size Business customer. Keys with clear red and green LEDs make access to lines and feature a breeze. These telephones are especially well suited for cost sensitive customers as well in scenarios where “key-system-functionality” is needed. They provide an easy migration path for users that have been accustomed to e.g. the 4400 line or the PARTNER line of digital telephones.

Paperless telephones for fast installation and cost efficient changes:

The new 9600 IP telephones, as well as the 9500 Digital telephones are especially welcomed where a low cost of ownership is important. All telephones are equipped with paperless keys, making it easy to change features and button assignments from remote. Shift/page button allows access to a large number of lines or features that are shown dynamically in the display, making access to IP Office functionality easy while providing a clean, simple to use user-interface.

Speakerphone options

Full-duplex speakerphone options are available for people that need a high quality personal speakerphone. All speakerphones are for personal use for one or two people sitting in front of the phone, not for a group-conferencing with people surrounding the phone.

Access to telephones everywhere in and IP Office Network (SCN):

With support of hotdesking across a large line of telephones, IP Office telephones are perfect in an environment where people change their workplace regularly. With a simple login, users can make any telephone, digital or IP, their personal extension. This works not only in a single IP Office but also across a Multi-Site Network (Small Community Network), making traveling from one company site to another a breeze.

Even better, on 9600, 1600 and 1400 telephones, this functionality has been further enhanced by providing a centralized call log, directory and personal settings. When hotdesking to a different phone, call-logs and directory are instantly updated and synchronized over the network, eliminating e.g. lost calls as the call log was not available at a remote site.

The right phone for every user:

Avaya IP Office Desktop telephones are designed to meet typical user needs in the small and mid business market:



Applicable Phone Type(s)

Example User

Walk Up

Telephones in common areas like a meetings room, lobby or store. The telephones are normally used by casual users that walk-up to a phone where they make a quick phone call. Normally, no sophisticated features are needed.

1603, Digital:1403

Customer, Visitor, Meeting room phone


Users that need a phone on their desk as part of their everyday job. While having a phone is important, the phone is just another tool on the desk for users using several alternative communication technologies.

IP 1603SW (Basic Everyday), 1608, 9608, Digital:1408, 9504, 9508

Engineer, Accountant


A typical user manages a lot of calls, often as a significant part of their job. In many cases they also manage calls for others users and need to be efficient in connecting callers to the right people.

IP 1616 optional with BM32, 9608 optional with BM12; 9621, 9641 with optional BM12, Digital: 1416 with optional DBM32 9508 with optional BM12

Executive Assistant, Receptionist


For these users, handling a lot of calls is essential and they are constantly on the phone. Quite often, they handle multiple calls; they must always be connected, even when mobile. They require a set of rich, yet easy to use communication capabilities.

IP 9621, 9641, Digital: 9508 with optional BM12

Sales Executive, Banker, Lawyer, Project leader