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9608 and 9611G IP Telephones  

These button-orientated models provide a more traditional user experience with dual color buttons on either side of the graphical display. These are ideal for customers who are migrating from a traditional digital environment and desire to move to IP with minimal change. As well as targeting more traditional users, the 9608 and 9611G are suited for Everyday users who use voice as an element within their business communications but are not considered power users.

The 9608 and 9611G models have eight (8) buttons around the display with four (4) on the left and four (4) on the right. Users can select to display information in a single column with four rows or in two columns with four rows each, depending on their needs. In two-column mode, approximately thirteen characters can be displayed on a line in each column. The exact number depends on the language and the characters because the font includes variable width characters.

Avaya continues to focus on low power and this model is Power over Ethernet Class 1 (802.3af). The 9608 and 9611G retain the industrial design of the other 9600 Series models.  Please note that the power requirement and PoE class of the sets varies based on the configuration of connected interfaces such as button modules.

The 9608 and 9611G telephones are ready for future support of Wideband Audio on IP Office, giving a future proof investment path. Both models include full duplex hands-free support with a speaker and microphone.

Both sets include support for a new 2 x 12 button module on which features, speed dials, bridged or individual call appearances can be programmed. A maximum of three (3) button modules can be connected.

Each model also includes one touch access to key applications including Contacts, History and Home. One touch access to these core applications simplifies the user experience and eliminates the need to navigate through menus to get to the most commonly used features.

On top of that, when connected to IP Office these telephones will offer access to advanced IP Office features like Visual Voice, IP Office Feature menu or centralized storage for call log, system directory and personal directory. With that they offer full support of the hot-desking capabilities of IP Office.

The 9608 has a 3.8in/9.7cm monochrome display, while the 9611G features a 3.5in/8.9cm color screen.  The dual position stand allows the sets to be positioned at approximately 40° or 60°.  The display is fixed and is not adjustable like other 9600 Series IP Deskphones.  The 9608 and 9611G do not support removable faceplates.


9608   9611G

Product Overview:





8 with red/green LED

8 with red/green LED

Administrable buttons (3 pages)






Display (fixed)

3.8 inch / 9.7 cm (181 x 120 pixel)

3.5 inch / 8.9 cm (320x 240 pixel)




Dual Position Stand



Integrated Switch



USB Interface



Wideband Capability

Handset, headset

Handset, headset




PoE Class (base level)



Applications Buttons

Contacts, Home, History, Message, Phone

Contacts, Home, History, Message, Phone

Other Keys

Volume, Mute, Headset, Speaker

Volume, Mute, Headset, Speaker

5 Way Navigation Cluster



Customizable Faceplate



Maximum Button Modules
(2 x 12 buttons)






o 9608: Monochrome display – 3.2 inches x 2.2 inches (8.2 cm x 5.5 cm)
o 9611G: Color display – 2.8 inch x 2.1 inch (7.0 cm x 5.3 cm)

Fixed Feature Buttons: 10 plus Four-way navigation cluster button.

o Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button (LED), Headset button (LED).
o Avaya Menu button (browser, options and settings access), Telephony application button – to return to main telephone screen.
o Contacts button, history (Call log) button (LED),  quick-access voicemail Message button with LED and corner message indicator.

Programmable /Contextual buttons:

o 24 - in 3 switchable display pages of 8 matching the 8 physical display buttons. All 8 buttons with Dual LED indicator
o 4 contextual softkey buttons. Context sensitive allocation of e.g. Hold, Transfer, Conference and more.

Key Labels: Icons and text used on fixed feature keys.

Speakerphone: Full duplex speakerphone.

Hearing Aid Compatible: Yes.

Message Waiting Indicator: Yes - can also be used as a ringing call alert indicator.

Personalized Ring Patterns: Three distinct ringtone styles. These include Classic, Alternate and Rich. The Classic and Alternate versions provide more legacy sounding ring tones. The Rich ringtones are more elaborate and nontraditional.

Headset Socket: Yes. Bluetooth and DECT headset support (with adapter)

Embedded Applications:

o Centralized call log and contact application, fully transparent between 9600 telephones, 1408/1416/1608/1616 telephones and Avaya one-X™ Portal for IP Office.
o Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls). Please note that the Voice-dial feature of the 9600 telephones on Communication is not available on IP Office.
o Access to company directory and Visual Voice applications on IP Office.

Upgradeable Firmware: Yes.

Expansion:. Support of up to 3 x BM12 button (2 x 12 buttons per module, total of max. 64 available buttons)

Color: Gray

Mounting: Desk or wall mountable.

Adjustable Desk Stand: Yes two-position stand, approx 40° and 60°angle

IP Details

Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual PoE Injector power supply unit

Power Class: PoE Class (IEEE 802.3af) registers as class 1 device

Codecs: G.711, G.729a/b. G.722

Supported Standards including Quality of Service:

o LLDP/LLDP-MED (including VLAN assignment)
o 802.1Q (Layer 2 QoS)
o VLAN Separation
o DiffServ (Layer 3 QoS)
o Port Range (Layer 4 QoS)
o 802.1X (MD-5)

SNMP Support: Yes.

IP Address Assignment: Static or dynamic IP address assignment.

Ethernet Ports:

o 9608: Two port full-duplex 10/100 BaseT Ethernet switch for PC pass-through connection.
o 9611G: Two port full-duplex 10/100/1000 BaseT Ethernet switch for PC pass-through connection.