Home > Products and Services > Telephone Systems > IP Office > Telephone Choices > 9600 Series Telephones > 9650, 9650C


© 2003-2018 Copper Communications

9650, 9650C IP Telephones  

Smart, sleek, stylish and highly functional, the Avaya 9650 IP Telephone is designed for the Essential and Navigator user profiles who need one touch access to features and bridged appearances of team/Partner buttons. Building receptionists, executive admin staff are examples of Navigator users who answer incoming calls, transfer customers to other extensions and monitor several bridged appearances throughout the day. This is the ideal solution for receptionists, executive assistants, Contact Center Agents as well as Knowledge workers that need quick access to partner and team features.


Works on:

IP Office








Common Features


9-line 3.8 inch backlight graphical display with 320 x 240 pixels. 9650: grayscale; 9650C: color
Flip stand/dual position

Fixed Buttons: 10 plus Four-way navigation cluster button.

Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button (LED), Headset button (LED).
Avaya Menu button (browser, options and settings access), Telephony application button – to return to main telephone screen.
Contacts button, Call log button (LED), quick-access voicemail Message button with LED and corner message indicator.

Programmable/Contextual buttons: 15.

Four contextual softkey buttons. Context sensitive allocation of e.g. Hold, Transfer, Conference and more.
3 self-labeled Appearance/Feature buttons with LED for access to 24 administered Appearances/Features at the side of the display.
8 Additional self-labeled Appearance/Feature buttons with LED with direct access to 2 x 8 Appearances/Features.

Key Labels: Icons and text used on fixed feature keys.

Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding, Park, Settings etc. On screen status indication for activated features like call forwarding.

Speakerphone: Full duplex speakerphone

Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic coupler.

Message Waiting Indicator: Yes - also useable as a ringing call alert indicator.

Personalized Ring Patterns: Yes - 8.

Headset Socket: Yes.

Embedded Applications:

Centralized call log and contact application, fully transparent between 9600 telephones, 1408/1416/1608/1616 telephones and Avaya one-X™ Portal for IP Office.
Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls). Please note that the Voice-dial feature of the 9600 telephones on Communication is not available on IP Office.
Access to company directory and Visual Voice applications on IP Office.

External Applications: WML Application Interface

Upgradeable Firmware: Yes.


2 Adapter interface:
USB 1.1 adapter
SBM24 Module interface  for up to 3 x SBM 32-button expansion modules (Note: If more than one button module is used, Power Class of phone needs to be switched to Power Class 3)

Color: Black.

Mounting: Desk or wall mountable with optional wall mount adapter.

Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and Russian (English and 4 of the other languages at once in the phone). 
Note: While it may be possible to download other languages onto the phone, this will not be applicable to any data sent by IP Office. If you switch the language to any not listed above, the display will show a mixture of the new language and the user’s default language on IP Office.


Requirements for IP interface

Power Supply: IEEE 802.3af Power over Ethernet (PoE) or optional local power supply:  Power Class 2

Codecs/audio: G.711, G.729a/b, G.726, Dynamic Jitter buffer, Echo Cancellation, Comfort Noise, Automatic Gain Control. Ready for future support of G.722 wideband codec.

QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN).

SNMP Support: Yes.

IP Address Assignment: Static or dynamic IP address assignment.

Ethernet Ports: Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC with VLAN separation.

Support of optional integrated Gigabit Ethernet adapter using adapter interface.