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Simple, Powerful Communications for Small Businesses.  

What is IP Office?

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

How can I use it in my business?

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office telephone or home telephone; using wired, wireless or broadband connections.

What are my choices?

Successful companies are always looking for new ways to do more with less – keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya IP Office is the right choice for any small business today – whether you have 5, 25, 250 or 1000 employees… just getting started or already established have a single location or multiple locations across the globe...

With IP Office you can tailor the solution to your user needs (e.g. Teleworker, Mobile Worker, Customer Service Agent, etc.). Whether you have 5 employees, 25, 250 or more, IP Office is the right choice.

IP Office: Three key things to know

All small and medium size businesses are seeking ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you. Avaya understands this. With over one hundred years of experience as a leader in communications, we know that the right solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.

Serving Customers Effectively with Unified Communications

Your office telephone, cell phone, e-mail, texting, instant messaging and even your home telephone are all essential to the way you work today. Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers. With rich functionality, IP Office naturally creates new ways of thinking about the role communications can play in your business.

See what Avaya can do for you

You need a communications system – every business does. To find one that’s right for your business, start with Avaya. With solutions like IP Office, we’re revolutionizing how small and medium size businesses communicate. Now is the time to see what an Avaya solution can do for your business.

Reduce monthly costs. Now.

IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a managed Internet service (Voice over IP) and the "all-in-one" benefits of a converged communications system.

Leave the office. Be accessible.

With easy, flexible options for call/message forwarding and one-number reachability, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.

Serve better. Sell more.

IP Office can give you a customer sales and service center designed for your needs and your budget – with all the routing and reporting capabilities you need. Deliver the personal service that builds sales and loyalty.

Get connected

Talk to your Avaya Business Partner. Discuss where you want communications to add value to your business. Learn about the different service and support options that are available. See why thousands of growing businesses rely on the innovative Avaya IP Office solution.

The right choice for you and your business

How we communicate is a personal choice – it has to match the needs of your business. And your needs change depending on whether your employees are working in the office, at home, or on the road. That’s why when you choose IP Office you can also choose from a whole range of communication tools and applications designed to boost productivity. Choose a basic telephone or one with all the "bells and whistles." Connect our IP telephones directly to your office LAN – you can even take them home and get all the features you have at the office. With Avaya IP Office, a PC or laptop and an internet connection you can turn the screen of your PC into a telephone. And our wireless solutions make it easier to roam the office. With all of our IP Office capabilities, our goal is to make your communications simple and cost-effective. Let your Avaya BusinessPartner put together a selection of tools and applications that's right for you.

Fine-tuning performance

How many calls are you handling an hour, a day? What are your peak calling periods? How many calls typically turn into sales? The Avaya IP Office reporting capabilities can help you measure and manage your availability and response to customers.

Day-to-day administration

Once your system is up and running you will benefit from the graphical administration tools that simplify day-to-day tasks, such as updating directories and moving telephone extensions.

Getting started

Is your communications network ready for IP Office? We'll make sure. Avaya has created assessment and automated configuration tools to make sure that when your system is installed it’s ready to meet your needs starting Day One.

Keeping ongoing management simple

Concerned about needing extra resources to administer a system as powerful as IP Office? There’s no need for worry. IP Office comes with a whole set of graphical tools to keep ongoing management simple.

Does my current phone system give my business what it needs?

If it is based on old technology, probably not. Your competitors will react faster and appear more professional with the latest in communications software. IP Office delivers the capabilities that allow you to keep up with or overtake the competition.

Do I need to understand the technology to implement it?

No. IP Office is designed specifically to give you more functionality without making more demands on your resources. Rely on your certified Avaya BusinessPartner for support before, during and after your purchase. We'll take care of you so you don’t have to worry.

Do I need to spend a lot?

Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make this affordable; they help you quickly cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it.

Is IP technology established and reliable?

Yes. With over 170,000 systems and 6 Million users worldwide Avaya IP Office has the track record businesses like yours can rely on. Customers like you are saving money and boosting productivity and many are managing IP Office themselves.

I have old systems but am adding an office. Should I consider newer technology?

Not only would this be a way for you to experience the rich functionality of the latest communications applications, but we may be able to network with your existing equipment, as well as provide a gradual migration plan for your other locations.

I have a Nortel BCM or Nortel Norstar system. Can I keep my existing telephones?

Yes. IP Office supports the majority of Nortel BCM and Norstar telephones. You can save between 40 to 60% of your original investment by keeping your existing telephones. Whether you want to add additional telephones or replace older telephones, IP Office supports nearly every kind.

How quickly can I get up and running?

Just say "when" –we can tailor a solution to your needs and your budget. By saving you money and helping you grow, IP Office repays your investment and lets you reallocate resources to other business priorities.

Lowering long distance costs

Routing telephone calls over the Internet (Voice over IP or VoIP for short) – is growing in popularity. Particularly in the case of international calls, VoIP generates significant savings. If your company is already linking multiple offices using high-speed data circuits, the VoIP capabilities in IP Office make it possible to route voice calls over the existing infrastructure, providing another way to lower costs and leverage your investment. However you do it, the VoIP capabilities of IP Office are a way to put money back in your pocket.

Eliminating conferencing fees

Collaborate with customers, partners, suppliers and remote employees. IP Office includes a 128 party audio conference bridge (64 max in one conference) to keep people working together and travel costs down. With Avaya IP Office, your organization can have its own private, secure conference bridge and eliminate expensive fees to third party conference providers.

Maximizing productivity

When employees can’t get to the office (because of storms, personal issues or other reasons) IP Office allows them to work as at home (or any other location) as productively as though they were in the office.

And keep in mind…

IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these capabilities will have for your business.

Examples:

Having calls automatically routed to a cell telephone or other location, so important customers can get through to the right person in real-time
Being able to operate as a 24/7 business, without a 24/7 staff
Using your communications to quickly identify when your top customers call

How IP Office is benefiting businesses today

More room for sales
With IP Office, a leading provider of commercial food service equipment now handles 50% more calls per day, without extra staff and without sacrificing the personal service it knows is the key to sales
At the head of the class
By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of dollars on inter-office calls and simplified communications
Lowering global costs
By using IP Office to hold teleconferences and make phone calls across the IP network, a strategic consulting firm is saving up to $30,000 per year

IP Office can grow as your business grows to meet your needs

IP Office is a fully scalable solution.

Call handling and messaging

Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling into your customer service operations. Handle voice mail and email in a single mailbox.

Communication with customers

Set up a formal or informal customer service center. Integrate your customer data base into your call handling. Manage the quality of your customer interactions.

Work anywhere

Give your employees all the communications capabilities they have at the office whether they are working from home, a hotel or a remote office.

Collaborate with customers, vendors and remote staff

Don’t pay any more fees to outside conferencing service providers. Use IP Office built in audio conferencing that is easy to set up and use while saving you money

Secure converged communications

Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls over a managed Internet service (VoIP) and pocket the savings. Simple administration Windows-based, graphical tools cut the time and expense of administration.